Frequently Asked Questions

How do I Activate my NordVPN Product?

NordVPN requires that you create an account to activate your product. The Activation Page is included in your email and can be found here as well. In the “coupon” field, please enter the NordVPN serial code provided by Granite Secure. This can be found in your ” Your Granite Secure order from (Date)” email.

How do I change my password?

Navigate to ‘My Account’ and scroll down to see the ‘Password Change’ where you must enter your current password first then you must enter your new password twice to change it.

Where is my product download?

This can be found in ‘My Account’ then click on ‘Downloads.’ Once there, you will have access to all of your downloads and can access them at any time.

Where do I change or cancel my subscription?

Head over to ‘My Account’ then click on ‘Subscriptions.’ Once there, you can edit the status any of your subscriptions including canceling or editing them.

How do I upgrade my subscriptions?

Head over to ‘My Account’ then click on ‘Subscriptions.’ Once there, you can edit the status any of your subscriptions including canceling or editing them.

Where do I see my subscriptions?

Click on ‘My Account’ then click on ‘Subscriptions’ to check out the status of all of your subscriptions.

Where can I see my orders?

Head over to the ‘My Account’ then click on ‘Orders’ to see the status of all of your orders.

How do I register a new account?

You may register a new account by clicking on “My Account” from the top navigation menu or you may register during the checkout process. Additionally, you can login or registet using your Facebook, Google or Twitter login at these locations.